We will advise you of the consultation costs when you call. Full payment is required at the time of consultation. We accept major credit cards, debit cards, and EFTPOS. If you have pet insurance, we can help provide the necessary documentation for your claim. We also offer payment plan options through QCard or AfterPay, ensuring you have the financial flexibility you need during a stressful time. 

As part of the consultation process, a treatment plan and an estimate of costs will be formulated. Should your pet need to be admitted into the hospital, a 50% deposit of the proposed expenses is required on admission. The balance must be paid at the time of discharge. If there are necessary changes to treatment plans, you will be called, and any additional costs will be discussed in full with you before proceeding. 

Please discuss any concerns regarding costs and payment policies with our staff.

We are unable to offer credit but accept Afterpay. If finances are a concern then please discuss this with us during your visit.

We provide the necessary paperwork required for your insurance claims. Payments are made directly with us and then you lodge your claim for speedy reimbursement.

Yes, if it is the right time for euthanasia then we provide compassionate end-of-life care.costs will depend on whether you would like us to arrange cremation and whether you would like to have your pet’s ashes returned. We will be able to give you a cost estimate if you call.Our team will guide you through the process and offer support during these difficult times.

We are well equipped to manage most surgical emergencies including but not limited to foreign body removals, wound repairs, twisted stomachs and cesarean sections.

The duration of your visit will depend on the severity of your pet’s condition and the number of other emergencies being treated. While we strive to treat pets as quickly as possible, more critical cases may take priority. We understand that visiting an after-hours vet can be a stressful experience for both you and your pet, and we will always keep you informed regarding timing.

If your pet requires overnight care, we will closely monitor and treat their condition.You will be responsible for picking your pet up before we close in the mornings and transferring them to their regular clinic if advised. All clinical records are sent straight through to your usual clinic when your pet is discharged so they are kept up to date with what has been happening and what the plan is.

Emergency signs include difficulty breathing, uncontrolled bleeding, seizures, sudden collapse, inability to stand, vomiting or diarrhoea with blood, difficulty urinating, pale gums and trauma, such as being hit by a car. If you’re unsure, it’s always best to call us for guidance.

If your pet is injured, handle it gently and avoid putting pressure on painful areas. Placing it in a carrier is an option. For larger pets, use a blanket or towel as a makeshift stretcher to carry them if necessary. Keep your pet calm and avoid sudden movements while transporting it to the clinic. Please call our clinic if you have any concerns or questions.

Let us know once you have arrived and our staff can come and assist getting your pet out of the car and bringing them in safely if needed.

While accidents can happen, you can reduce risks by keeping toxic substances out of reach, ensuring your pet is up to date on vaccinations, supervising them outdoors, and maintaining regular veterinary visits. Consult your regular vet for prevention advice tailored to your pet’s breed and lifestyle.

Bite wounds can be severe due to the risk of infection or internal damage. It’s essential to bring your pet in for treatment as soon as possible. Keep the bite wound clean and minimise movement until you arrive at the clinic.

We provide initial emergency treatment and stabilisation. For ongoing care, we will refer you to your regular veterinarian for follow-up treatment, ensuring continuity in your pet’s healthcare.

Most emergencies require immediate, in-person care, so we recommend arranging transportation for your pet as quickly as possible.

Please note that we are unable to offer house calls as our team is needed in the clinic.

Given the urgent nature of emergency care, we cannot guarantee that a specific veterinarian will be available. However, all our veterinarians are highly qualified and experienced in managing emergencies, ensuring your pet receives the best possible care.

After-hours clinics primarily focus on emergencies, so we may only be able to provide prescription refills if they relate directly to an emergency situation. For routine medication refills, we recommend contacting your regular veterinarian.

We provide initial emergency treatment and stabilisation. For ongoing care, we will refer you to your regular veterinarian for follow-up treatment, ensuring continuity in your pet’s healthcare.

Due to us being an after hours emergency clinic, we do not offer routine vaccinations.

We have an obligation to treat injured or sick stray animals and wildlife so you are welcome to contact us. We arrange ongoing care via the SPCA or The Nest for native birds. We are unable to accept stray animals unless they are sick or injured.

Follow up care is generally done through your regular clinic

Breathing difficulties are a serious emergency. Keep your dog calm and minimise handling. Bring them to the clinic immediately, and call us while you’re on the way so we can be prepared for your arrival.

Apply gentle pressure with a clean cloth or bandage for heavy bleeding, keeping your dog as calm as possible. Transport your dog to the clinic immediately. Avoid cleaning or stitching the wound yourself, as this can lead to infection or worsen the injury.

While a bee sting is generally minor, some dogs may experience an allergic reaction, resulting in swelling, hives, breathing difficulties, or collapse. If you notice these signs, bring your dog to the clinic right away for treatment.

Heat stress or heat stroke can be life-threatening. Move your dog to a cool, shaded area, offer them water, and place cool (not cold) towels on their body. Avoid over cooling them. Bring your dog to the clinic immediately for further care.

Call us to advise what sort of chocolate and roughly how much they have ingested. Let us know the approximate weight of your dog. We can then advise if you need to bring your dog in or not. Generally speaking, the darker varieties of chocolate carry the higher risks of being problematic.

Limping can indicate anything from a sprain to a fracture. If the limping persists, is accompanied by swelling, or your dog refuses to put weight on the leg, it’s best to see a vet. If your dog appears to be in pain, bring it in for a thorough assessment.

During a seizure, ensure your dog is safe and clear any objects that could cause injury. Do not attempt to hold them down. Time the seizure, and contact the clinic straight away. Seizures lasting more than a few minutes require urgent veterinary attention.

If your dog’s vomiting or diarrhea is persistent, contains blood, or is accompanied by other symptoms such as lethargy or a refusal to eat. Contact the clinic immediately. We can advise you on whether an emergency visit is required.

If your dog is in labour and struggling to deliver a puppy after 30 minutes of active straining or more than two hours pass between puppies, this could indicate complications. Contact the clinic for immediate advice or to arrange emergency care.

Yes, difficulty breathing in cats is a serious emergency. Keep your cat calm and quiet while transporting them to the clinic. Avoid excessive handling and call ahead for immediate advice. Prompt treatment is essential.

Common toxic ingestions in cats arise from lilies and any part of the lily plant can be toxic. Cats often ingest household items such as string, wool , hair ties, Nerf gun pellets or ear plugs all of which may cause problems. Please call us to advise what your cat may have ingested and we will recommend whether we need to see them or not.

If your cat is limping, especially if it’s accompanied by swelling, pain, or a reluctance to move, it’s best to have it examined.

If the bleeding is significant, apply gentle pressure with a clean cloth or bandage and seek emergency veterinary care. Keep your cat as still as possible while transporting it to the clinic. If the bleeding is from a small cut, monitor it closely and contact us if it doesn’t stop or worsens.

Occasional vomiting or diarrhea can happen, but if it’s frequent, contains blood, or is accompanied by lethargy, dehydration or a loss of appetite. Vomiting and diarrhoea can be a sign of many things. It’s essential to seek veterinary care. Cats can deteriorate quickly, so if unsure, call the clinic for advice.

Collapse or unresponsiveness is an emergency. Carefully transport your cat to the clinic immediately, avoiding excessive handling. Call ahead so we can be prepared for your arrival. Time is crucial in these situations.

Yes, straining to urinate or producing little to no urine can indicate a urinary blockage, which is life-threatening. Male cats are particularly prone to this condition. If you notice your cat in distress while trying to urinate, bring them in immediately.

Cats are prone to developing abscesses from fight wounds. Even if the injury looks minor, infection can set in quickly. It’s best to examine your cat, as they may need antibiotics or wound care to prevent complications.

In most cases, stings or insect bites cause mild swelling or irritation. However, if your cat shows signs of an allergic reaction, such as difficulty breathing, vomiting, or severe swelling, bring it in immediately for treatment.

If your cat is having a seizure, ensure it’s in a safe space where it won’t injure itself. Do not attempt to hold it down. Time the seizure and call the clinic immediately. Urgent treatment is required if it lasts longer than a couple of minutes.

If able to then record some of the seizure episode on your phone to show us what was happening when you arrive

If your cat is in labour and has been straining for more than 20 minutes without delivering a kitten, or there is a gap of over two hours between kittens, this may indicate complications. Contact the clinic immediately for advice or to bring your cat in for emergency care.

Unfortunately, we are unable to do house calls since our team needs to be available onsite for dealing with multiple urgent cases simultaneously.